Booking Conditions

General notes and information about booking requirements and expectations when booking a holiday rental property with Elegant Retreats, whether a luxury manor, holiday apartment or a rustic and elegant cottage:

About Our Properties

Elegant Retreats International represents privately-owned, self-catering holiday rental properties as well as serviced accommodations in London, EnglandIreland, Scotland, Paris, France & Italy (with more travel destination countries and vacation properties added to our unique portfolio about every 6 months).

Unless otherwise noted, we have personally visited every property we recommend to you. We are your pre-trip property scouts, finding the best and brightest rentals in a sea of options, and helping you book the best for your trip needs. In the rare instance where we have not yet been able to visit a particular property that we suggest, our colleagues abroad have visited the place, and you can be assured of a very high standard of accommodation.

Some properties are managed by owners directly, and others are handled by local property managers. All are terrific and we strive to match you with the best location, style and price to suit your ideal travel experience.

General information about vacation rental properties, including what to expect from renting a self-catering or serviced holiday home is located on the About Vacation Rentals page of our site.  More information about renting our unique vacation properties can be found on the Frequently Asked Questions page.

About Seasons, Length of Stay and Rate Information

We have a handy guide to using our site, including more details about the differences between Low, Mid and High Season, length of stay requirements in different destinations, and how to quickly find the rate and rental information for each property on our description pages. If you would like additional information about these sorts of details, click here for more about travel seasons and rates.

About Prices

Prices are determined by the property owner(s) and listed in the local currency of the country where the property is located:  pound Sterling (GBP or £) for England and Scotland, Euro (€) in most other areas. Elegant Retreats will calculate the total due in your payment currency at the time of your booking, based on the current exchange rate. Information and payment instructions will appear on your invoice.

A summary of the property price is listed on the top of each property page, with additional and more detailed rate information at the bottom of the page.

Payment Methods

We have several payment options for your convenience: US Dollars, pound Sterling, or Euro, by check, bank transfer, Paypal or credit card. Instructions for your preferred method of payment will appear on your invoice, which will be calculated at the current exchange rate at the time of your booking.

A note about credit card payments – There is a 3% processing fee for US credit card transactions, and a 4.5% fee for foreign cards. To offer travelers the best possible rates, we don’t pad our prices to include hidden fees like other companies often do.  At Elegant Retreats, there is no need for you to pay higher prices across the board, when payment by check or bank transfer easily avoids any additionally incurred costs!

Service Charge

$0.00. (Unlike other travel companies, Elegant Retreats does not charge a service or booking fee!)

Booking Forms

At the time of booking, you must sign our Rental Agreement form, the rental contract. A booking is not confirmed until this form is signed and returned with payment. This is for your protection, as well as the property owner’s.

Cancellation Insurance

Speaking of protection, we STRONGLY encourage you to purchase even a minimal amount of travel or trip cancellation insurance. Life, and travel, can be predictably unpredictable. We can recommend several reputable resources for purchasing a reasonable policy.

Identification of Guests

Liability insurance maintained by the property owners requires identification of all guests and the ages of any guests under the age of 18. We ask that you list this on your booking form.

Security Deposits

Most properties require a security deposit to be held against damages. In some cases this is held by credit card and refunded within 7 – 14 days of departure, and in other cases it is collected in cash at the time of arrival, and refunded at or just after departure. The deposit details, listed on each property page, will also be on your confirmation, invoice and receipt. The matter of deposits and damages is generally handled between guests and the property owners or local representatives directly. Elegant Retreats has no financial interest.

Property Directions/Key Collection

As soon as your booking is paid in full and the booking form signed, with identification of all guests, we will send you directions and arrival instructions with the names and contact information for the owner or the caretaker of the property. In most cases, you will be warmly met at the property, given keys and general instructions for the appliances and systems in the house or flat.

Refunds

Payments are non-refundable. In the event of a cancellation by you, a full or partial refund may be available at some properties only if your dates at that property can be re-booked (another reason we highly recommend Travel Insurance!). Service charges, bank fees, and credit card fees are non-refundable.

Additional Travel Services

From cancellation insurance to car rentals, airport transfers, car hires, babysitting, chef services, and the like, Elegant Retreats can help you organize your ideal trip. Let us know what you need and we’ll send you our personal recommendations.

 

Send Us An Inquiry
Call Toll Free: 1-800-971-3245
Call Direct: 1-503-746-9598